Disaster Recovery Support for Pinellas County

Challenge

In the wake of two devastating hurricanes that struck Pinellas County, Florida in quick succession, residents were left navigating widespread property damage, displacement, and confusion about where to turn for help. The community faced mounting concerns about reconstruction efforts, construction in flood-prone areas, and the looming threat of fraud and misinformation during a vulnerable time. Local government agencies were overwhelmed and required immediate, reliable support to guide both short-term recovery and long-term resilience planning.

Solution

HR Green stepped in as a trusted partner, quickly mobilizing a multidisciplinary team to support the county’s recovery initiatives. Drawing on knowledge across its business units, including Certified Floodplain Managers and disaster recovery specialists, the firm offered technical assistance, resident outreach, and educational services tailored to the evolving needs of the community. As demand grew, HR Green launched a nationwide disaster recovery call center, a first-of-its-kind service for the firm, enabling rapid response capabilities through a collaborative, remote workforce.

The team implemented an innovative model that paired experienced local professionals with specialized consultants from across the country. This structure provided consistent service quality, accelerated knowledge transfer, and reinforced trust within the community. HR Green’s professionals provided guidance on FEMA relief programs, construction standards in floodplain areas, and strategies for avoiding fraud and predatory contractors.

Benefit

HR Green’s coordinated efforts delivered critical support to thousands of residents at a time when clarity, trust, and technical guidance were most needed. Residents received personalized support in navigating disaster relief systems, while local agencies benefited from streamlined communication, permitting assistance, and floodplain management insights.

The success of this initiative has positioned HR Green as a national leader in disaster recovery services, demonstrating the firm’s agility, innovation, and deep commitment to community impact.

In addition to meeting the urgent needs of Pinellas County, the model is now being considered for deployment in other municipalities, creating new avenues for service growth and reinforcing HR Green’s mission of Building Communities and Improving Lives.