HR Green

IML Annual Conference

September 17-19, 2026
Hyatt Regency Chicago | 151 E. Wacker Drive, Chicago, IL

Heading to the Illinois Municipal League Annual Conference? Discover how a strong customer service mindset can elevate public works leadership, strengthen relationships with residents, and build greater trust within the community. This session will share practical strategies that municipal leaders can apply to improve communication, service delivery, and the overall resident experience.

Thursday, September 17, 2026
4:00 PM -05:00 PM CST

Elevating Public Works Leadership Through Exceptional Customer Service. Presented by HR Green’s Joe Kenney, PE MBA.

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